Ordering Information
 


Placing Your Order–

Orders can be faxed in any time to (703) 802-0201 or sent electronically via the shopping cart feature on this site.

Payment –
You must pay by credit card. We accept Visa, MasterCard and American Express.



Orders purchased on company PO must be approved first by
Sarah Secrist
. Any orders sent through the web site or faxed in will be forwarded to Adam for approval.


Merchandise Availability –
If an item is temporarily out of stock, we will back order that item for you and ship the other in-stock items. Your packing slip will indicate back-ordered items. As soon as the back-ordered merchandise arrives in our warehouse, we will ship it directly to you with no additional freight charge.

Sales and Use Tax –
We are required by law to collect and remit applicable sales tax for shipments made to Virginia. Tax will be charged on net sale only.

Delivery –
Most merchandise is shipped via UPS, therefore, we ask that you provide a street address rather than a Post Office Box. In-stock merchandise will be shipped within 48 hours of receipt, F.O.B. Chantilly, VA. Larger orders may take an additional week or two. Overnight delivery is available for additional charge. Third party shipping via FEDEX is available; please supply FEDEX number and instructions in Order Comments on order form. Delivery is guaranteed.

Shipping Charges for Stock Items –


Dollar Amount Shipping & Handling
$0.00 – $30.00 $5.95
$30.01 – $50.00 $7.95
$50.01 – $100.00 $9.95
$100.01 – $200.00 $13.95
$200.01 – $400.00 $17.95
$400.01 – $600.00 $19.95
$600.01 – $1,000.00 Billed at cost
 

Returns/Exchanges –
Your satisfaction is guaranteed. If for any reason you are not satisfied with the merchandise you receive, simply call
(703) 802-0200 to expedite your exchange or return. ALL RETURNS MUST BE MADE WITHIN THIRTY DAYS OF RECEIPT OF MERCHANDISE.


Customer Service–
If you need special assistance on an order please call toll free 1-800-410-0200 Mon.-Fri. from 8:30 a.m. to 5:30 p.m. EST to speak to a Customer Service Representative.






 

 


 
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